[CLOUDGOUV-EU-WEST-1] OOS Performances dégradées
Update - Nous observons une nouvelle dégradation des performances depuis 15:25.
Nos équipes sont activement mobilisées sur le sujet.
Sep 19, 2025 - 17:30 CEST
Update - Nous notons une nette amélioration des performances depuis 13:10.
Nos équipes restent mobilisées pour s’assurer de la stabilité de la situation.
L’incident reste ouvert.
Sep 19, 2025 - 14:56 CEST
Investigating - Nous souhaitons vous informer qu’un incident est actuellement en cours sur notre service OOS, entraînant une dégradation de performance. Nos équipes techniques sont mobilisées et travaillent activement afin de rétablir la situation dans les meilleurs délais.
Sep 19, 2025 - 13:35 CEST
eu-west-2 Operational
Outscale Object storage (OOS) Operational
Persistent storage Operational
API Operational
Web UI Operational
Public network Operational
Internal network Operational
Load Balancing Operational
Compute Operational
Metadata service Operational
Outscale Monitoring Service (OMS) Operational
DNS Operational
Accounting ? Operational
DirectLink Operational
OAPI Operational
Cockpit Operational
IAM Operational
Outscale Kubernetes as a Service (OKS) Operational
us-east-2 Operational
Outscale Object storage (OOS) Operational
Persistent storage Operational
API Operational
Web UI Operational
Public network Operational
Internal network Operational
Load Balancing Operational
Compute Operational
Metadata service Operational
Outscale Monitoring Service (OMS) Operational
DNS Operational
Accounting ? Operational
DirectLink Operational
Cockpit Operational
IAM Operational
OAPI Operational
us-west-1 Operational
Outscale Object storage (OOS) Operational
Persistent storage Operational
API Operational
Web UI Operational
Public network Operational
Internal network Operational
Load Balancing Operational
Compute Operational
Metadata service Operational
Outscale Monitoring Service (OMS) Operational
DNS Operational
Accounting ? Operational
Cockpit Operational
IAM Operational
ap-northeast-1 Operational
Outscale Object storage (OOS) Operational
Persistent storage Operational
API Operational
Web UI Operational
Public network Operational
Internal network Operational
Load Balancing Operational
Compute Operational
Metadata service Operational
Outscale Monitoring Service (OMS) Operational
DNS Operational
Accounting ? Operational
DirectLink Operational
Cockpit Operational
IAM Operational
cloudgouv-eu-west-1 Degraded Performance
Outscale Object storage (OOS) Degraded Performance
Persistent storage Operational
API Operational
Web UI Operational
Public network Operational
Internal network Operational
Load Balancing Operational
Compute Operational
Metadata service Operational
Outscale Monitoring Service (OMS) Operational
DNS Operational
Accounting ? Operational
DirectLink Operational
OAPI Operational
Cockpit Operational
IAM Operational
Outscale Kubernetes as a Service (OKS) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[US-WEST-1] IaaS Service Upgrade Sep 22, 2025 12:00-14:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Aug 29, 2025 - 19:46 CEST

[EU-WEST-2] API Maintenance Sep 22, 2025 18:00-20:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Aug 29, 2025 - 17:51 CEST

[AP-NORTHEAST-1] IaaS Service Upgrade Sep 23, 2025 17:00-19:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Aug 29, 2025 - 19:48 CEST

[US-EAST-2] IaaS Service Upgrade Sep 24, 2025 10:00-12:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Aug 29, 2025 - 19:49 CEST

[CLOUDGOUV-EU-WEST-1] IaaS Service Upgrade Sep 29, 2025 14:00-16:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Aug 29, 2025 - 19:53 CEST

[EU-WEST-2] IaaS Service Upgrade Oct 1, 2025 12:00-14:00 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Aug 29, 2025 - 19:54 CEST
Sep 19, 2025

Unresolved incident: [CLOUDGOUV-EU-WEST-1] OOS Performances dégradées.

Sep 18, 2025
[CLOUDGOUV-EU-WEST-1] OOS Performances dégradées
Resolved - Nous constatons un retour à la normale du service.
L’incident est désormais résolu.

We are observing a return to normal of the service.
The incident is now resolved.
Sep 18, 10:15 CEST
Update - Le service est rétabli.
La situation est désormais sous surveillance.
Sep 17, 13:32 CEST
Monitoring - Les actions de nos équipes ont permis d'améliorer la performance du service.
Cependant, nous constatons toujours un décalage avec les performances attendues, particulièrement sur la latence.
Nos équipes restent mobilisées.

Our actions have led to improved OOS service performance.
However, we are still experiencing a gap between current and nominal performance, especially on latency.
The teams remain fully committed.
Sep 17, 13:19 CEST
Update - Update status :

• Plusieurs actions on permis l’amélioration des performances.
Nous constatons néanmoins toujours un décalage avec les perfomances nominale.
Les équipes sont toujours mobilisés.

• Several actions have led to improved performance.
However, we are still seeing a gap between actual and nominal performance.
The teams remain fully committed.
Sep 17, 12:09 CEST
Investigating - Depuis 07h40, le service OOS de la région cloudgouv-eu-west-1 connaît une dégradation, entraînant des latences. Nos équipes sont en train de travailler activement pour rétablir un service optimal.

Since 07:40, the OOS service in the cloudgouv-eu-west-1 region has been experiencing degradation, resulting in latency. Our teams are actively working to restore optimal service.
Sep 17, 09:44 CEST
Sep 17, 2025
[US-EAST-2 ] Incident Global / Global Incident
Resolved - Nous avons rencontré un incident affectant nos liaisons WAN et Inter-AZ dans la région US-EAST-2. L'incident a été résolu et tous les services fonctionnent désormais en condition nominale. L’incident est désormais clos, et l'ensemble des services impactés sont revenus à la normale.

We experienced an incident affecting our WAN and Inter-AZ links in the US-EAST-2 region. The incident has been resolved, and all services are now operating normally. The incident is now closed, and all impacted services have been fully restored.
Sep 17, 17:52 CEST
Update - Nous continuons à surveiller la situation de près, tous les services sont à nouveau opérationnels.

We are continuing to closely monitor the situation, and for now, all services are fully operational.
Sep 17, 17:30 CEST
Monitoring - Nos équipes ont réussi à rétablir le service. Vous devriez désormais observer une amélioration sur l'ensemble des services. Nous continuons à surveiller la situation et à travailler pour garantir la stabilité à long terme.

Our teams have restored the service. You should now notice an improvement across all services. We are continuing to monitor the situation and working to ensure long-term stability.
Sep 17, 17:10 CEST
Update - Nos équipes restent pleinement mobilisées pour résoudre cet incident.

Our teams are still actively working on this incident.
Sep 17, 16:45 CEST
Investigating - Nous faisons face à un incident affectant potentiellement l'ensemble de nos services dans la région US-EAST-2. Nos équipes techniques sont actuellement mobilisées pour résoudre la situation.

We are currently experiencing an incident that may impact all of our services in the US-EAST-2 region. Our engineering teams are actively working to resolve the issue.
Sep 17, 16:10 CEST
[CLOUDGOUV-EU-WEST-1] and [EU-WEST-2] OKS service API in maintenance
Resolved - La maintenance a été désactivée sur le service OKS dans les régions eu-west-2 et cloudgouv-eu-west-1.
Toutes les opérations liées à OKS sont désormais autorisées.

Maintenance mode has been disabled on the OKS service in the eu-west-2 and cloudgouv-eu-west-1 regions.
All OKS-related operations are now allowed
Sep 17, 11:28 CEST
Identified - Depuis 10h30, le mode maintenance a été activé sur l'API du service OKS dans les régions eu-west-2 et cloudgouv-eu-west-1.

. Les opérations de lecture sur les clusters (ou projects) restent disponibles via l'API du service OKS.

. Les opérations de type create, update/upgrade ou delete cluster (ou project) sont temporairement désactivées jusqu’à nouvel ordre via l'API du service OKS.

NB: les opérations au sein d'un cluster existant (via la kube-api du control plane de votre cluster) restent disponibles.


Since 10:30, maintenance mode has been activated on the OKS service API in the eu-west-2 and cloudgouv-eu-west-1 regions.

. Read operations on clusters ( or projects) remain available with OKS services API.

. Create, update/upgrade or deleted clusters ( or projects ) operations are temporarily disabled until further notice with OKS services API.

NB: The operations inside already created clusters (via kube-api of your cluster control plane) remain available.
Sep 17, 10:50 CEST
Sep 16, 2025
[CLOUDGOUV-EU-WEST-1] OOS Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 23:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 29, 11:57 CEST
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
[CLOUDGOUV-EU-WEST-1] OOS Performances dégradées
Resolved - Aucune autre occurrence ne s'est produite.
Nous clôturons l’incident.
Sep 9, 11:32 CEST
Monitoring - Une charge importante sur le service de stockage OOS a entraîné une latence accrue.
La situation est désormais sous surveillance.
Sep 8, 13:35 CEST
Update - We are continuing to work on a fix for this issue.
Sep 8, 10:28 CEST
Identified - Le service OOS de la région cloudgouv-eu-west-1 connaît actuellement une dégradation. Nos équipes travaillent activement à rétablir le service de manière optimale.

The OOS service in the cloudgouv-eu-west-1 region is currently experiencing a degradation. Our teams are actively working to restore the service optimally.
Sep 8, 10:18 CEST
Investigating - Le service OOS de la région cloudgouv-eu-west-1 connaît actuellement une dégradation. Nos équipes travaillent activement à rétablir le service de manière optimale.

The OOS service in the cloudgouv-eu-west-1 region is currently experiencing a degradation. Our teams are actively working to restore the service optimally.
Sep 8, 10:18 CEST
Sep 8, 2025
[CLOUDGOUV-EU-WEST-1] OOS Performances dégradées
Resolved - Aucune autre occurence ne s'est produit ce weekend.
Nous clôturons l’incident.

No other occurrences occurred this weekend.
We are closing the incident.
Sep 8, 07:50 CEST
Monitoring - Une charge importante sur le service de stockage OOS a entraîné une latence accrue sur les opérations Put et Get.
La situation est désormais sous surveillance.

A heavy load on the OOS storage service caused increased latency on Put and Get operations.
The situation is now being monitored.
Sep 5, 15:58 CEST
Investigating - Le service OOS de la région cloudgouv-eu-west-1 connaît actuellement une dégradation. Nos équipes travaillent activement à rétablir le service de manière optimale.

The OOS service in the cloudgouv-eu-west-1 region is currently experiencing a degradation. Our teams are actively working to restore the service optimally.
Sep 5, 15:39 CEST
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
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