All Systems Operational

eu-west-2 Operational
Outscale Object storage (OOS) Operational
Persistent storage Operational
API Operational
Web UI Operational
Public network Operational
Internal network Operational
Load Balancing Operational
Compute Operational
Metadata service Operational
Outscale Monitoring Service (OMS) Operational
DNS Operational
Accounting Operational
DirectLink Operational
OAPI Operational
Cockpit Operational
IAM Operational
Outscale Kubernetes as a Service (OKS) Operational
us-east-2 Operational
Outscale Object storage (OOS) Operational
Persistent storage Operational
API Operational
Web UI Operational
Public network Operational
Internal network Operational
Load Balancing Operational
Compute Operational
Metadata service Operational
Outscale Monitoring Service (OMS) Operational
DNS Operational
Accounting Operational
DirectLink Operational
Cockpit Operational
IAM Operational
OAPI Operational
us-west-1 Operational
Outscale Object storage (OOS) Operational
Persistent storage Operational
API Operational
Web UI Operational
Public network Operational
Internal network Operational
Load Balancing Operational
Compute Operational
Metadata service Operational
Outscale Monitoring Service (OMS) Operational
DNS Operational
Accounting Operational
Cockpit Operational
IAM Operational
ap-northeast-1 Operational
Outscale Object storage (OOS) Operational
Persistent storage Operational
API Operational
Web UI Operational
Public network Operational
Internal network Operational
Load Balancing Operational
Compute Operational
Metadata service Operational
Outscale Monitoring Service (OMS) Operational
DNS Operational
Accounting Operational
DirectLink Operational
Cockpit Operational
IAM Operational
cloudgouv-eu-west-1 Operational
Outscale Object storage (OOS) Operational
Persistent storage Operational
API Operational
Web UI Operational
Public network Operational
Internal network Operational
Load Balancing Operational
Compute Operational
Metadata service Operational
Outscale Monitoring Service (OMS) Operational
DNS Operational
Accounting Operational
DirectLink Operational
OAPI Operational
Cockpit Operational
IAM Operational
Outscale Kubernetes as a Service (OKS) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[CLOUDGOUV-EU-WEST-1] API Maintenance Dec 18, 2025 20:00-20:30 CET

La maintenance de votre service API est planifiée le jeudi, 18 décembre 2025 de 20h00 à 20h30 (UTC+1)

Région : cloudgouv-eu-west-1
Services impactés : API, Cockpit, OKS API
Impact :
- Une indisponibilité des actions Cockpit et des calls API d’une durée maximale de 10 minutes au cours de l'opération.
- Une indisponibilité de certaines actions sur l'API du service OKS : actions Create/Update/Upgrade/Delete sur Projects/Clusters. NB: les opérations au sein d'un cluster existant (via la kube-api du control plane de votre cluster) restent disponibles.

Actions à faire de votre part : Aucune action requise.

_______________________________________________________________________________________________
The maintenance of API service is scheduled for Thursday, December 18th, 2025 from 08:00 PM to 08:30 PM (UTC+1)

Region: cloudgouv-eu-west-1
Impacted services: API, Cockpit, OKS API
Impact:
- Unavailability of Cockpit actions and API calls during the operation, for up to 10 minutes.
- Unavailability of some actions on OKS Service API, such as: Create/Update/Upgrade/Delete actions over Projects/Clusters. NB: The operations inside already created clusters (via kube-api of your cluster control plane) remain available.

Actions you need to do: No action required.
Posted on Dec 03, 2025 - 16:17 CET
Dec 11, 2025

No incidents reported today.

Dec 10, 2025

No incidents reported.

Dec 9, 2025
Incident Api Eu-West-2
Resolved - Le service est maintenant stable depuis plusieurs heures. Nous clôturons l'incident.
The service has been stable for several hours now. We are closing the incident.
Dec 9, 12:46 CET
Monitoring - Nous vous informons qu'un incident API a impacté nos services et a pu entrainer des erreurs. L'incident est résolu, néanmoins il peut y avoir un délais dans le traitement de vos calls.
Nous restons vigilants et continuons de suivre l’évolution du système pour garantir une expérience stable et fluide pour vos services.

We would like to inform you that an API incident has impacted our services and may have caused errors. The incident has been resolved, but there may be delays in processing your calls.
We remain vigilant and continue to monitor the system's progress to ensure a stable and smooth experience for your services.
Dec 9, 00:10 CET
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025
[CLOUDGOUV-EU-WEST-1] OOS Urgent Maintenance
Completed - The scheduled maintenance has been completed.
Dec 6, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 17:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 3, 16:11 CET
Dec 5, 2025
Incident Zendesk/Zendesk Incident
Resolved - L’incident affectant notre plateforme Zendesk a été entièrement résolu. Les services sont de nouveau opérationnels et vous pouvez à présent créer des tickets normalement par les canaux habituels.

The issue affecting our Zendesk platform has been fully resolved. All services are now operational again, and you can once more create tickets normally through the usual channels.
Dec 5, 10:16 CET
Investigating - Nous rencontrons actuellement un incident avec notre plateforme de ticketing Zendesk, ce qui entraîne une inaccessibilité à la gestion des tickets.
La création de tickets reste cependant disponible en utilisant l’application mobile Zendesk.

We are currently experiencing an incident with our Zendesk ticketing platform, resulting in the ticket management interface being inaccessible.
However, ticket creation is still available using the Zendesk mobile application.
Dec 5, 10:00 CET
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025
[EU-WEST-2] Incident impacting instances
Resolved - Suite à l’incident réseau survenu à 18h58, nous avons identifié la source du problème et nos équipes ont appliqué les actions correctives nécessaires.
Le service est désormais stabilisé et à nouveau disponible.
Cependant, afin de rétablir pleinement la connexion à vos environnements, un redémarrage de vos machines virtuelles est nécessaire.

Following the network incident that occurred at 18:58, we have identified the source of the issue and our teams have implemented the necessary corrective actions.
The service is now stable and available again.
However, in order to fully restore connectivity to your environments, a restart of your virtual machines is required.
Dec 2, 21:18 CET
Update - We are continuing to investigate this issue.
Dec 2, 20:10 CET
Update - Nous continuons nos investigation sur l'incident

We are continuing to investigate this issue.
Dec 2, 20:09 CET
Investigating - Un incident affectant la région eu-west-2 impacte actuellement certaines instances de nos clients. Nos équipes sont en cours d’investigation afin d’identifier la cause et de rétablir le service dans les meilleurs délais.

An incident affecting the eu-west-2 region is currently impacting some customer instances. Our teams are investigating the root cause and working to restore normal service as quickly as possible .
Dec 2, 20:08 CET
Dec 1, 2025
[EU-WEST-2] OOS Degraded Performance
Resolved - Les performances sont stable depuis 14h55.
L'incident est clos.

Performance has remained stable since 2:55 p.m.
We are closing the incident.
Dec 1, 17:57 CET
Monitoring - Après avoir pris des mesures, nous avons constaté une amélioration significative depuis 14h55.
La plateforme reste sous surveillance active.

After taking action, we have noticed a significant improvement since 2:55 p.m.
The platform remains under active monitoring.
Dec 1, 15:14 CET
Identified - Bonjour,
Nous tenons à vous informer qu'une dégradation du service OOS est actuellement en cours.
Nos équipes ont identifié le problème et travaillent activement à son résolution.

Hello,
We would like to inform you that a degradation of the OOS service is currently ongoing.
Our teams have identified the issue and are actively working on resolving it.
Dec 1, 11:40 CET
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
[CLOUDGOUV-EU-WEST-1] Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 28, 05:37 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 18:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 27, 17:58 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 21, 14:09 CET
Nov 27, 2025
[US-WEST-1] Public Network Incident
Resolved - Since 00:45 UTC, the problem has been identified and resolved by our transport provider.
We maintained continuous monitoring throughout the night, and this morning our public network is now fully stable.
Nov 27, 09:00 CET
Identified - Incident started at 16:29 UTC.
We are currently experiencing an issue with our transit provider, causing intermittent packet loss.
Investigations are ongoing.
Nov 26, 21:17 CET
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