The incident was resolved on 7 April at 9.50pm Paris time.
We have continued to monitor the incident for 48 hours.
We will keep you informed of the results of our analysis in a future communication.
Posted Apr 09, 2025 - 12:12 CEST
Update
We are continuing to monitor for any further issues.
Posted Apr 08, 2025 - 09:36 CEST
Monitoring
We have identified a component that could be related to the ongoing incident. Our teams are closely monitoring it to determine whether it is indeed the root cause. We will keep you informed as soon as we have more information.
Posted Apr 07, 2025 - 21:58 CEST
Update
The service is currently experiencing partial outages affecting virtual machine connectivity. All new deployments on the current impacted region will encounter the same issue but our other regions remain unaffected. Our Network engineers are actively investigating the root cause and will provide updates as soon as possible.
Posted Apr 07, 2025 - 20:47 CEST
Update
Degradation is still in progress and some cloud resources are not reachable. All of our teams are mobilized to support you during this incident and we will continue posting updates as we are actively working on the resolution of this issue. Support team might contact you if specific action are required from your teams.
Posted Apr 07, 2025 - 19:31 CEST
Update
The service is degraded and impact access to most cloud ressources. Our teams investigate several potentiel sources of network degradation and will keep you updated regurlaly.
Posted Apr 07, 2025 - 18:38 CEST
Update
We are continuing to investigate this issue.
Posted Apr 07, 2025 - 17:34 CEST
Update
The service is degraded and impact access to most cloud ressources. Our teams are mobilized to restore the service as soon as possible and will keep you updated regularly. Impacted services: Public Network, OOS, Cockpit
Posted Apr 07, 2025 - 17:33 CEST
Update
Our teams are currently continuing the investigation regarding the network issue. Analysis is ongoing to identify the root cause and restore the situation as quickly as possible. We will keep you informed as soon as we have updates or a resolution.
Posted Apr 07, 2025 - 17:06 CEST
Investigating
We are currently investigating this issue.
Posted Apr 07, 2025 - 16:24 CEST
This incident affected: eu-west-2 (Outscale Object storage (OOS), Public network, Cockpit).