[CLOUDGOUV-EU-WEST-1] Incident sur le service LBU
Update - Nous vous confirmons que l’incident est désormais totalement résolu de notre côté et que le service fonctionne nominalement.
Une communication complémentaire vous sera fournie ultérieurement.

We confirm that the incident has now been fully resolved on our side, and the service is operating normally.
Further communication will be provided at a later stage.
Feb 03, 2026 - 13:29 CET
Update - Nous continuons à surveiller pour détecter tout problème supplémentaire.

We are continuing to monitor for any further issues.
Feb 03, 2026 - 13:29 CET
Monitoring - Nous vous confirmons que l’incident est désormais totalement résolu de notre côté et que le service fonctionne nominalement.
Une communication complémentaire vous sera fournie ultérieurement.

We confirm that the incident has now been fully resolved on our side, and the service is operating normally.
Further communication will be provided at a later stage.
Feb 03, 2026 - 13:28 CET
Update - Nos équipes restent mobilisés pour résoudre au plus vite l'incident.

Our team is still working to solved the incident quickly as possible.
Feb 03, 2026 - 13:01 CET
Update - Nos équipes restent mobilisés pour résoudre au plus vite l'incident.

Our team is still working to solved the incident quickly as possible.
Feb 03, 2026 - 12:25 CET
Investigating - Nous rencontrons actuellement un incident affectant le service LBU (impact non généralisé à l’ensemble des LBU), entraînant une indisponibilité du transfert de trafic vers les instances backend.

We are currently experiencing an incident affecting the LBU service (impact not generalized across all LBUs), causing traffic forwarding to the backend instances to be unavailable.
Feb 03, 2026 - 10:10 CET
eu-west-2 Operational
Outscale Object storage (OOS) Operational
Persistent storage Operational
API Operational
Web UI Operational
Public network Operational
Internal network Operational
Load Balancing Operational
Compute Operational
Metadata service Operational
Outscale Monitoring Service (OMS) Operational
DNS Operational
Accounting Operational
DirectLink Operational
OAPI Operational
Cockpit Operational
IAM Operational
Outscale Kubernetes as a Service (OKS) Operational
us-east-2 Operational
Outscale Object storage (OOS) Operational
Persistent storage Operational
API Operational
Web UI Operational
Public network Operational
Internal network Operational
Load Balancing Operational
Compute Operational
Metadata service Operational
Outscale Monitoring Service (OMS) Operational
DNS Operational
Accounting Operational
DirectLink Operational
Cockpit Operational
IAM Operational
OAPI Operational
us-west-1 Operational
Outscale Object storage (OOS) Operational
Persistent storage Operational
API Operational
Web UI Operational
Public network Operational
Internal network Operational
Load Balancing Operational
Compute Operational
Metadata service Operational
Outscale Monitoring Service (OMS) Operational
DNS Operational
Accounting Operational
Cockpit Operational
IAM Operational
ap-northeast-1 Operational
Outscale Object storage (OOS) Operational
Persistent storage Operational
API Operational
Web UI Operational
Public network Operational
Internal network Operational
Load Balancing Operational
Compute Operational
Metadata service Operational
Outscale Monitoring Service (OMS) Operational
DNS Operational
Accounting Operational
DirectLink Operational
Cockpit Operational
IAM Operational
cloudgouv-eu-west-1 Operational
Outscale Object storage (OOS) Operational
Persistent storage Operational
API Operational
Web UI Operational
Public network Operational
Internal network Operational
Load Balancing Operational
Compute Operational
Metadata service Operational
Outscale Monitoring Service (OMS) Operational
DNS Operational
Accounting Operational
DirectLink Operational
OAPI Operational
Cockpit Operational
IAM Operational
Outscale Kubernetes as a Service (OKS) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[CLOUDGOUV-EU-WEST-1] OOS Maintenance Feb 9, 2026 22:00-23:00 CET

[FR] Une maintenance du service OOS (Outscale Object Storage) est planifiée le 9 février 2026 de 22:00 à 23:00 (UTC+1)
Services impactés : Accès à OOS
Impact : Taux d'erreur 500 contenu dans quatre fenêtres d'une à deux minutes, et pour 25% des IP publiques résolues par DNS

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[ENG] A maintenance on OOS Service (Outscale Object Storage) is scheduled for February 9th, 2026 from 10:00 PM to 11:00 PM (UTC+1)
Impacted services : Access to OOS
Impact: 500 error rate observed during four windows of one to two minutes, affecting 25% of public IPs resolved via DNS.
Posted on Jan 28, 2026 - 13:16 CET
Feb 4, 2026

No incidents reported today.

Feb 3, 2026
[CLOUDGOUV-EU-WEST-1] Certificate Replacement on LB OOS
Completed - The scheduled maintenance has been completed.
Feb 3, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 11:00 CET
Scheduled - [FR] Le remplacement des certificats sur les LB d'OOS dans la cloudgouv-eu-west-1 région est prévu le 3 février 2026, de 11:00 à 12:00 (UTC+1).
Services impactés : OOS
Impact : Aucun
________________________________________________________________________________
[ENG] The replacement of certificates on OOS LB in the cloudgouv-eu-west-1 region is scheduled for 3 February 2026, from 11:00 to 12:00 (UTC+1).
Impacted services: OOS
Impact: No impact
Feb 2, 16:31 CET
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
[CLOUDGOUV-EU-WEST-1] OKS service API under urgent maintenance
Resolved - [FR] La maintenance de l’API du service OKS dans la cloudgouv-eu-west-1 région est maintenant terminée. Toutes les opérations sont entièrement disponibles.
_____________________________________________________________________________________________
[ENG] The OKS service API maintenance in the cloudgouv-eu-west-1 region is now complete. All operations are fully available.
Jan 30, 17:56 CET
Investigating - [FR] Le mode maintenance a été activé sur l'API du service OKS dans la région cloudgouv-eu-west-1.

-Les opérations de lecture sur les clusters (ou projects) restent disponibles via l'API du service OKS.
- Les opérations de type create, update/upgrade ou delete cluster (ou project) sont temporairement désactivées jusqu’à nouvel ordre via l'API du service OKS.
NB: les opérations au sein d'un cluster existant (via la kube-api du control plane de votre cluster) restent disponibles.
_____________________________________________________________________________________________

[ENG] Maintenance mode has been activated on the OKS service API in the cloudgouv-eu-west-1 region.

- Read operations on clusters ( or projects) remain available with OKS services API.
- Create, update/upgrade or deleted clusters ( or projects ) operations are temporarily disabled until further notice with OKS services API.
NB: The operations inside already created clusters (via kube-api of your cluster control plane) remain available.
Jan 30, 13:03 CET
[CLOUDGOUV-EU-WEST-1] Incident API / API Incident
Resolved - Nous vous confirmons que l’incident est désormais totalement résolu de notre côté et que le service fonctionne nominalement.

We confirm that the incident has now been fully resolved on our side and the service is operating normally.
Jan 30, 13:34 CET
Monitoring - Le service n’est plus dégradé et fonctionne normalement.

The service is no longer degraded and is fully operational.
Jan 28, 15:11 CET
Investigating - Nous rencontrons actuellement un incident d'API, nous sommes en cours d'investigation.

We are currently experiencing an API issue and are actively investigating.
Jan 28, 15:00 CET
[CLOUDGOUV-EU-WEST-1] Incident Persistant storage
Resolved - Nous vous confirmons que l’incident est désormais totalement résolu de notre côté et que le service fonctionne nominalement.

We confirm that the incident has now been fully resolved on our side, and the service is operating normally.
Jan 30, 13:33 CET
Monitoring - Le problème lié au persistent storage semble désormais résolu.
Les services fonctionnent normalement et nous restons en phase de monitoring afin de nous assurer de la stabilité complète de la plateforme.

This issue is linked to the persistant storage seems to be resolved.
The services is working normally and we keep monitoring the complet stability of the plateform.
Jan 29, 12:08 CET
Update - Nous continuons notre investigation sur l'incident.

We are still investigate the issue.
Jan 29, 12:06 CET
Investigating - Nous rencontrons actuellement un problème avec le persistent storage, ce qui peut impacter la disponibilité de certains services.
Nos équipes sont en cours d’investigation et nous vous tiendrons informés de l’évolution.

Actually we have a problem on our persistent storage, this impact the availability of our services.
Our team is currently working to investigate the issue and we going back to you when we have more information.
Jan 29, 12:03 CET
Jan 29, 2026
Jan 28, 2026
Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026
[EU-WEST-2] Dégradation performance Api
Resolved - This incident has been resolved.
Jan 21, 14:38 CET
Update - La maintenance est désormais terminée et le problème est résolu.
L’API est de nouveau opérationnelle et nous continuons à surveiller attentivement la situation afin de garantir la stabilité du service.

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The maintenance is now complete and the issue has been resolved.
The API is fully operational again, and we are closely monitoring the situation to ensure service stability.
Jan 20, 19:36 CET
Monitoring - Le fix a été appliqué. L’incident est maintenant résolu.
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The fix has been implemented. The incident is resolved now.
Jan 20, 19:35 CET
Update - Afin de pouvoir absorber la forte charge actuelle et d’éviter un effet boule de neige, nous avons dû placer l’API en maintenance temporaire.
Nos équipes travaillent à un rétablissement dans les meilleurs délais.

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In order to handle the current high load and prevent a cascading effect, we have placed the API into temporary maintenance.
Our teams are working to restore service as quickly as possible.
Jan 20, 19:20 CET
Investigating - L’API subit actuellement une forte charge, ce qui entraîne une latence accrue dans le traitement des requêtes.
Nos équipes travaillent activement à la résolution du problème.

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The API is currently experiencing high load, resulting in increased latency in request processing.
Our teams are actively working to resolve the issue.
Jan 20, 18:57 CET
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