The incident that occurred on November 28 was the consequence of major instability encountered at one of our access providers. After switching to our second supplier, we then faced a failure preventing access to our services for some of our customers. Our teams gradually restored this access, with the incident ending at 7:15 p.m.
Posted Nov 29, 2024 - 11:10 CET
Update
We are continuing to monitor for any further issues.
Posted Nov 28, 2024 - 18:11 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 28, 2024 - 18:11 CET
Investigating
We are currently investigating this issue.
Posted Nov 28, 2024 - 17:46 CET
This incident affected: eu-west-2 (Public network) and cloudgouv-eu-west-1 (Public network).